Terms Of Service
Loads-N-Suds may, at any time, modify the terms and conditions of` our relationship via this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.
The goal of Loads-N-Suds doorstep laundry pickup and delivery service is to provide our customers with a garment care experience like no other. Caring for your items is of utmost importance to us, so much so, we treat it as if it were our own. Even though our goal is to provide you, our customers, exceptional service regarding the handling of your items, we want to ensure that there are some rules in place that both you, the customer, and we, Loads-N-Suds, understand about our relationship. Because we want to ensure that your items are well treated, and they are returned to you in a fashion that is in line with our mission, we have established the following terms and conditions to help us deal with any issues that may arise during our relationship or that may arise during the handling of your items by our staff and/or third party providers.
GENERAL TERMS OF SERVICE
Suitability for Laundering
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using medium heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. As with our standard laundry process, Loads-N-Suds cannot be responsible for wear and tear resulting from cleaning, for very delicate items such as buttons or sequins, or for clothing missing proper care labels. In addition, we ask that you check your pockets prior to sending in your garments and items for laundry, dry cleaning, alteration, and/or any other services. While we make every effort to check pockets thoroughly for items that may damage your items during our processes, we take no responsibility if any damage occurs as a result of contents that were in the pockets of your items.
Minimums
For all service orders there is a minimum fee of $30. We will gladly pick up any request for service. However, if we pick up an order that totals under the minimum ($30), the customer will be charged the minimum by default.
Scheduling
You may schedule a pick up by going to loadsnsuds.com and creating or signing in to your account and scheduling prior to 5 am on the day you would like service. Our online scheduling system provides customers with pickup days only, and not specific pickup times (this does not apply to consultations). However, any We do limit the number of available pickup slots that can be scheduled daily. If slots are filled, contact us via telephone. We will do our best to accommodate your request if the schedule permits.
Pick-up And Drop-off
We will work diligently to pick up/ deliver your items between the hours specified for your location, we refer to these hours as blocks / time blocks. However, sometimes unexpected and unforeseen circumstances can occur that can extend pickups and drop-offs outside of our normal hours. In these cases, we will notify you that there will be a delay to your pick-up / delivery.
It is important for our drivers to know how to access your location. For this reason, we have an input field on your client profile labeled "Location Notes', we recommend you input such information that will help our staff access the correct location with little inconvenience to either party. As a courtesy, we will attempt to contact you for instruction if we are unable to access your location but cannot guarantee that we can wait for proper assistance. We will not be responsible for any delays if your items are returned to our plant by our drivers. The items will be placed for re-delivery, which can take up to 48 hrs. A fee will be accessed for no access / missed pickups / undeliverables.
Your items must be suitable for pickup. Making sure to pack your items securely is required for the health & safety of our drivers. Your items should not be overflowing out of its container. Do not overstuff bags, you bags need to be able to close securely. Whatever your items are contained in must be structurally sound, and cannot easily fall apart while being handled. If your order is not suitable for pickup, the driver has the right to reject your order and cancel the pickup.
We look forward to picking up your items, however, if your items are unavailable at the pick-up location there will be a Missed Pickup / Cancelation Fee applied. We advise that you cancel your pick up 5 hours prior to the start of service block or time to avoid this happening. If you missed pickup by error, you may let us know before the end of the block and your driver can return to retrieve your order if possible. You will acquire a return fee for pickup.
Contactless Service - Unattended Pickup and Drop-off Point
We are a contactless service unless the customer requests otherwise. Please specify this information under location notes in your account.
An unattended pick-up and drop-off point is a location of your choosing that tells us where to pick up and deliver your garments. By default that location will be the main entry of your location unless stated otherwise in location notes.
Even though you will establish an unattended pick-up and drop-off point for your garments, your garments will be unattended until we pick them up and after they are delivered. You are responsible for your garments until such time we pick up and / or deliver your garments. possession of your items. You may request that we leave your items unattended with a third party (e.g., with a doorman or a neighbor. If you make such a request we are not responsible for your item before we have picked it up or after we have dropped it off to a third party.) If your items are not in our possession we are not responsible for them. Once we have picked up your garments and processed them through our processing system, you will be notified that we are in
If your unattended pick-up and drop-off point is located within your apartment or is in a location that provides access to personal or valuable items belongings, you the customer, hereby release Loads-N-Suds, its employees, its successors, an/or assign from and against any and all loss, liabilities, damages, claims, suits, or actions, judgments, and costs which may arise from intentional acts, omissions, or negligent acts at the unattended pick-up and drop-off point or to any part of the building, inside or out.
Your items should be clearly marked by using one of our garments and/or laundry bags. We advise that your unattended pick-up and drop-off point be a place that is not easily accessible and visible.
Cancellation and Rescheduling
Cancellations and rescheduling can be made up to 5 hours of the scheduled start of block or appointment time. Failure to do so will result in a cancellation fee.
Your designated driver can also cancel service with proper cause such as safety or any other reason stated in these terms.
Unforeseen Circumstances
Even though our goal is to serve you in a certain time frame, there may be unforeseen circumstances that may prevent us from doing so. If so, we will notify you and contact you to reschedule. In this case, you are free to cancel or reschedule your service with no penalty. Simply contact and we will be glad to assist.
Charges and Payments
Charges are based per pound for wash and fold, per items for all other services (this includes bulky and some other household items, dry clean, press services and all specialty services) and plans. Items will be processed upon arrival at our facility. All payments are processed manually using the payment method listed on the account or invoice is provided to the customer via email where the customer can complete the transaction. We process payments using the payment aggregator Stripe. If we are unable to charge the payment method card on your account or you do not pay the surcharge as determined by us, we will be unable to deliver your items and will hold said garments, until the said amount is paid in full.We ask that you keep your payment method updated on your account.
Loads-N-Suds Plans
Loads-N-Suds plans were created to offer you the most effective and fulfilling method for your laundry needs. The purpose of this is to provide the most convenient service at the best price for our customers. A Plan is a recurring 4 week charge based upon the plan you have chosen and at the intervals stated for that specific plan. If you wish to modify or cancel your plan, please do so by contacting us, at least three (3) business days prior to your next billing date, or scheduled pickup. If your plan continues to renew, and you do not use the service, we will gladly refund you up to one month of an unused plan. Refunds cannot be given for charges older than 29 days for our Plans.
Turnaround Time
Depending on when your order is placed and when it's picked up, wash and fold orders can take a maximum of 48 hours to process (pickup, wash ‘n fold, deliver), though in some instances, it is less than 48 hours (depending on the condition of the order). Dry Cleaning orders take up to 4 business days to process, however usually they are processed in two to three business days. If an instance occurs where the order needs more time to be processed, that wii be discussed with you (the customer) and a suitable return will be given. Other services such as tailoring, repairing, restoration can take longer, in which case Loads-N-Suds will be in communication with you to provide a more accurate time frame.
Allergies
If you are allergic to any products that may be used during a wash and dry cycle or dry cleaning, please advise of your allergies in your wash instructions. We are not responsible for any physical, mental or emotional reactions that you have to our service products that include skin rashes, euphoria, lightheadedness, and/or other skin or medical conditions unbeknownst to us. If you do experience an allergic reaction, please notify us and update your preferences on your online account so that next time we can make proper adjustments.
Special Requests
If your order requires special attention, we require notification via your online order form. If you have a specific item(s) that needs special care please indicate in order form, bag and label these items separately. When making special requests, please be as detailed as possible on order form as your order contains many different garments and we cannot be sure of which item you may be referring to in your notes. All dry cleaning and wash and fold orders must be bagged separately to avoid confusion. We are not responsible for any orders that include a mix of many services, such as dry cleaning that is mixed with wash and fold garments. We are not liable for any consequences that may arise from not clearly identifying your different services.
Lost Items
Your items are of utmost importance to us. We will treat your garments with the care they deserve. However, we are unable to inventory every piece of laundry you give us because it is cost-prohibitive for us to do so. As a result, we will not be held responsible for any lost wash and fold items. We have no efficient way of verifying that we actually received a particular piece unless you have separated that item and clearly labeled it for special care. Even though we do not track every item, we do bundle all of your items together with your name and order number, service and other identifying factors. Your items are never loose in our care unless they’re inside a machine, on the folding table, or in their own laundry carts / baskets waiting to be folded. If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean items — we are much more likely to find misplaced laundry if it is reported early. If your trackable laundry is lost, we will gladly reimburse you up to ten times the cost to clean the items. In order to qualify for a reimbursement for your lost garment you must report the loss within 24 hours of the return of your item(s) and you must provide us with a detailed description of your item. Within 72 hours of your report, we will look for your item and make a determination to reimburse you for your lost item based on the terms of this paragraph.
Damaged Laundry
We will treat your item with the care they deserve by doing everything we can to avoid damaging your laundry and or dry cleaning. Unfortunately, there are limitations to our efforts, thus we will not be held responsible if something left in your garments, such as in your pockets (like lipstick, chewing gum, money, or a pen), or an unremovable stain, rip or other damage to your items (of which you have not informed us) which causes any damage or causes further damage to your garment. Similarly, if you leave valuables in your garments, we can’t guarantee that we will find or return it. All laundering processes, regardless of how gentle, cause normal wear and tear on garments. As a result, we are not responsible for any wear and tear of your garments including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching). Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in your wash and fold you give to us. If your wash and fold items have been damaged while being processed through our system, and we determine that we are at fault, then the reimbursement for the garment will be the market value of the garment, considering the depreciation brought about by age and use. The maximum reimbursement for a single wash, dry and fold item is $10.
Storage
Items can only be held up to 30 days with or without payment. Your items can be subject to storage fee beyond 10 days. All items held 30 days or more will be subject to being sold, donated, or discarded.
Fees and Charges
Loads-N-Suds do have fees and charges that can be applied to customers' invoices and/or charged to payment on file. It is the customer's responsibility to pay these fees. These fees and charges can be different for each location. Fees and charges are listed below.
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Minimum Charge- a variable amount is applied to any whole or partial order delivery totaling under $30 to make the order equal to $30, before tax or $30 will be charged by default.
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Service Fee- Supports service / technology improvements and processing cost. applied to all orders
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Cancellation Fees- applied to account based on the following scenarios: NO ACCESS -Unable to access pick-up / delivery location or point. MISSED / UNAVAILABLE- Items are not available at location or contact person is unavailable and items failed to be retrieved or delivered. LATE CANCEL - Customer fails to cancel at the least 5 hours prior to start time of service block or appointment
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It is the customer's responsibility to let Loads-N-Suds know all the necessary information to successfully retrieve their items. It is equally the customer's responsibility to remove anything that has potential harm or threat to Loads-N-Suds staff. If the customer fails to address the above problems they will be charged $10.
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Return - A fee is applied when the driver has to return to a location where a MISSED pickup / delivery occurred. This fee will override any cancellation fee applied to your account.
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Heavy Soil- A per pound increase applied to launder service orders soiled with dirt, grime, or hair that require extra washing and handling like soaking or manual scrubbing.
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Biohazard- orders soiled with blood, feces, mold, urine, or vomit are subject to per pound increase as stated on locations pricing.
Disputes
Loads-N-Suds mission is to provide your items with top-quality service. Even though our goal is to ensure that your items are well taken care of, there may arise an issue with the handling of your items or a dispute between you, the customer, and Loads-N-Suds. If there is an issue with your items, we require that you notify us via email, hey@loadsnsuds.com, within 24 hours of your delivery. When we'll work to resolve your issues and concerns as promptly as possible, thus time is of the essence when contacting us over an issue that has arisen with your items. If we are unable to resolve our differences, you agree that any legal action you may take pertaining to this agreement, or Loads-N-Suds generally, shall be conducted in the Courts of the State of Florida. Loads-N-Suds also reserves the right to refuse service to any customer due to conflict.
If you have any questions about these Terms of Service, please contact us
via email at hey@loadsnsuds.com.
Privacy Policy
Updated at 2023-04-03
Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by asdad.
This Privacy Policy applies to our website, sadsa, and its associated subdomains (collectively, our "Service").
By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Company LLC, 123, US that is responsible for your information under this Privacy Policy.
- Country: where asdad or the owners/founders of asdad are based, in this case is asada.
- Customer: refers to the company, organization or person that signs up to use the asdad Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit asdad and use the services.
- IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
- Personnel: refers to those individuals who are employed by asdad or are under contract to perform a service on behalf of one of the parties.
- Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by asdad as described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: asdad’s site, which can be accessed via this URL: sadsa.
- You: a person or entity that is registered with asdad to use the Services.
What Information Do We Collect?
We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
- Name / Username
- Phone Numbers
- Email Addresses
- Billing Addresses
- Age
- Password
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
When do we use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through our service. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the service in a shared location, and type of device used to visit the service. They may aggregate information about our advertising and what you see on the service and then provide auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected from customers and end users?
We will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.
How Do We Use Your Email Address?
By submitting your email address on our service, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Could my information be transferred to other countries?
We are incorporated in asada. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans- border transfer and hosting of such information.
Is the information collected through our service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.
Personnel
If you are one of our workers or applicants, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants. You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Governing Law
The laws of asada, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.
Your Consent
By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Cookies
We use "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Remarketing Services
We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they're “following” people around the internet by serving ads on the websites and platforms they use most.
Payment Details
In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.
Kids' Privacy
We collect information from kids under the age of 13 just to better our services. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data without your permission, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.
Changes To Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
Third-Party Services
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.
Facebook Pixel
Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy.
Tracking Technologies
- Google Maps APIs
Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device for security purposes.
Google Maps API collects information that is held in accordance with its Privacy Policy.
- Cookies
We use Cookies to enhance the performance and functionality of our service but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit our service as we would not be able to remember that you had logged in previously.
- Local Storage
Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
- Sessions
uses "Sessions" to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
- Personal data should be held no longer than necessary to fulfil its purpose.
- People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Help Scout we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject's Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.
California Residents
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:
- Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
- Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
- Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
- Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
CalOPPA users have the following rights:
- Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
- Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
- Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
- Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
Contact Us
Don't hesitate to contact us if you have any questions.
